Privacy Policy

Who we are

Haggler Shop ("we", "us") runs an online marketplace where buyers and sellers, helped by AI, agree prices for used items. This policy explains what personal data we collect, why, who we share it with and the choices you have. Contact us at support@haggler.shop with any question.

What we collect

Information you give us.

• Account details: name or display name, email address, password (stored only as a secure hash) and, if you verify it, your phone number.
• Addresses: shipping addresses, and for sellers a ship-from or pickup address.
• Listings: photos, descriptions, prices and your selling and AI settings.
• Messages and offers you exchange with other users, and ratings, reviews, returns and disputes.
• Payment and payout details. Card and bank details go directly to Stripe. We keep only references to them and, for display, the card brand and last four digits.
• If you choose to connect your own AI provider, its API key, which we store encrypted.

Information from sign-in providers. If you sign in with Google, Microsoft or Facebook, we receive your name, email address, profile picture and an account identifier from that provider, and, for Google, whether your email address is verified. We use this only to create and sign you in to your account. We do not post on your behalf or access your contacts, files or other data on those services.

Information collected automatically. Basic technical data such as IP address, browser type and activity logs, used for security and to keep the Service running. We use a strictly necessary cookie to keep you signed in. We do not use advertising cookies or sell your data to advertisers.

How we use it

• To provide the marketplace: accounts, listings, offers, checkout, shipping, payouts, returns and disputes.
• To run the AI features you use: identifying and pricing items, writing listings, negotiating on a seller's behalf and helping resolve returns and disputes.
• To send you service messages and notifications by email, SMS and in the app, and, where you have not opted out, reminders such as abandoned-cart emails.
• To keep the Service safe: verifying accounts, preventing fraud and fee avoidance, and enforcing our Terms.
• To improve the Service, including evaluating and improving our AI models with listings, negotiations and feedback.
• To meet legal, tax and accounting obligations.

AI processing and human review

Listing photos, descriptions, offers and negotiation messages are processed by AI models, which may be run by us or by AI service providers acting for us. Some negotiations and AI decisions are reviewed by our staff or contracted reviewers to check quality and fairness, so people at Haggler Shop may read those messages. AI output can be wrong. See the AI section of our Terms.

Who we share it with

We do not sell your personal data. We share it only as needed to run the Service:

• With other users, as needed for a transaction: for example your display name, ratings and a seller's general pickup area, and your shipping or pickup address once a sale is agreed.
• Stripe, for payments, payouts and identity checks for sellers.
• Shipping providers and carriers (such as EasyPost, USPS and UPS), to buy labels and track parcels.
• Email and SMS providers, to deliver messages and verification codes.
• Hosting, storage and AI service providers that process data for us under contract.
• Google, Microsoft or Facebook, only to the extent needed to sign you in with them.
• Authorities or others when required by law, or to protect the rights, property or safety of our users, the public or us.
• A buyer or successor if our business is sold or reorganised, under this policy.

How long we keep it

We keep your data while your account is open. When you delete your account we delete or anonymise your personal data within 30 days, except records we must keep for legal, tax, accounting, fraud-prevention or dispute purposes, such as completed orders and payments, which we keep only as long as required. See how to delete your data.

Security

We protect your data with measures such as encryption in transit, hashed passwords and encrypted API keys. No system is perfectly secure, so please use a strong, unique password.

Your rights and choices

Depending on where you live, you may have the right to access, correct, download or delete your personal data, to object to or restrict some processing, and to withdraw consent. You can update most details in your account settings and turn off marketing reminders using the unsubscribe link. To exercise any other right, email support@haggler.shop. You may also complain to your local data-protection authority.

You can disconnect Google, Microsoft or Facebook from Haggler Shop at any time in that provider's account settings. This stops further sign-ins with that provider but does not delete the data we already hold; to delete that, follow how to delete your data.

Google user data

Haggler Shop's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Children

The Service is not for anyone under 18, and we do not knowingly collect their data.

International transfers

Our providers may process data in countries other than yours. Where required, we use appropriate safeguards for those transfers.

Changes and contact

We will post changes here and update the date above, and tell you about material changes. Questions or requests: support@haggler.shop.